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ITIL ITSM Operations Supervisor

Irving, TX 75039

Posted: 02/25/2026 Employment Type: Contract to Permanent Job Number: 3237 Remote Friendly:

Job Description


ITIL ITSM Operations Supervisor
Irving, Texas
6-month Contract to hire

IMMEDIATE NEW JOB OPENING FOR an ITIL ITSM Operations Supervisor.  This role will be working on-site at our clients Irving HQs and managing a team of 4.  Will be responsible for overseeing and taking ownership of the Fresh Service ticketing automation and orchestration platform.  Will act as a collaborator and Project Manager.  Provides ITSM across company. 

Required Skills: 
  • 3+ years’ experience as a supervisor or manager
  • ITIL and ITSM background
  • Strong experience with Fresh Service and Fresh Desk
  • Management and ownership experience of ticketing system
  • Experience with ticketing automation and orchestration
  • Senior level collaboration and PM skills
  • Experience with Fresh Service: ticketing, workflow, automation, asset management, AI, training, fresh desk
  • Experience with integration and workflow with various platforms and data sources






**To view all of our open positions, please visit: https://jobs.alleareconsulting.com/.


 

Meet Your Recruiter

Lana Arnold
President, CEO

Lana Arnold has a diverse background in technical recruiting, business development, project management, and management. She has worked with numerous Fortune 50, 100, 500 companies as well as small start-ups across multiple vertical markets. She has experience managing large enterprise accounts as well as managing a team of recruiters to ensure quality and talent are placed on the job. To add to her industry experience Lana also has extensive experience partnering with numerous VMS systems and applicant tracking devises.
 
Mrs. Arnold holds a Bachelor's degree from Texas A&M University as well as a Minor in Professional Writing. Along with her professional career, she is always involved in a variety of networking groups and charitable organizations.

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About Irving, TX

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