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IT Support Engineer

Wooster, OH 44691

Posted: 06/26/2024 Employment Type: Contract to Permanent Job Number: 3066 Remote Friendly:

Job Description

2nd shift IT Service Desk Engineer
Contract potential for hire
Wooster, Ohio

IMMEDIATE NEW JOB OPENING FOR a 2nd shift IT Service Desk Engineer to join our team and work on-site at our client’s Wooster, Ohio office.  This role will work the 2nd shift 10AM-7PM.  The IT Service Desk Engineer will be a junior to mid-level (Field) Service Desk Engineer.  This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally.  Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at corporate.

The Day to day responsibilities include: Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus. 
  • Proactively monitor network infrastructure and respond rapidly to issues
  • Serve as primary contact for local pc, server, and network technologies
  • Configure and deploy workstations, servers, and network hardware
  • Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
  • Update progress and resolution for reported issues within ticketing system
  • Create and update technical and end user training materials
  • Provide high quality support to end users

  • Self-motivated, energetic, organized, and customer service focused
  • Communicate effectively to end user and other IT team members
  • Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
  • Proven record of supporting and provisioning technical solutions
  • Possess a drive to learn and teach
  • Possess effective troubleshooting skills, be methodical and detail oriented
  • Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
  • Technical knowledge of cabling installation and troubleshooting
  • Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):
  • Fresh Service – Helpdesk software
  • Smart devices –iPhone /iPad/ Android
  • Printer/Print server support
  • Microsoft Cloud Technology- Intune, Azure AD, O365
  • Computer- Lenovo ThinkPad / HP
  • Messaging – Microsoft Exchange
  • Collaboration – Microsoft SharePoint and Teams
  • Backup and recovery software- Acronis and Avamar
  • Switches and routers - Cisco and Brocade

**To view all of our open positions, please visit:

Meet Your Recruiter

Lana Arnold
President, CEO

Lana Arnold has a diverse background in technical recruiting, business development, project management, and management. She has worked with numerous Fortune 50, 100, 500 companies as well as small start-ups across multiple vertical markets. She has experience managing large enterprise accounts as well as managing a team of recruiters to ensure quality and talent are placed on the job. To add to her industry experience Lana also has extensive experience partnering with numerous VMS systems and applicant tracking devises.
Mrs. Arnold holds a Bachelor's degree from Texas A&M University as well as a Minor in Professional Writing. Along with her professional career, she is always involved in a variety of networking groups and charitable organizations.

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About Wooster, OH

Discover exciting job opportunities in the vibrant city of Wooster, Ohio, and unlock your career potential today! Nestled in the heart of Wayne County, Wooster offers a perfect blend of small-town charm and big-city amenities. With renowned landmarks like the Ohio Light Opera, Wooster's historic downtown, and the unique cuisine at local favorites like Broken Rocks Cafe, this area boasts a rich cultural tapestry for residents to enjoy. Embrace the thriving arts scene, catch a performance at the Wooster Symphony Orchestra, or explore the beauty of Secrest Arboretum in your free time. Join us in Wooster, a place where growth meets charm, and let your career flourish in this captivating region.