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IT Support Engineer (L1)

New York, NY 10017

Posted: 09/06/2023 Employment Type: Permanent Job Number: 2928 Remote Friendly:

Job Description

IT Support Engineer (L1)
New York, New York

IMMEDIATE NEW AND EXCITING JOB OPENING for a fulltime Level 1 IT Support Engineer to join our client at their corporate HQs based out of New York City!  This will be working for a fast growing, technology services firm specializing in developing software applications for firms in the hedge fund and financial services industry and providing outsourced cloud IT Managed Services for private equity, hedge funds, and financial services companies.

The IT Support Engineer 1 must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.  They must possess superior technical aptitude as well as the ability to deal effectively with people in a wide variety of situations.  It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our clients, some of which are high-profile, so being the face is a critical component of this role. 

Seeking customer-service focused engineers to provide remote and onsite support to our clients.  There is a heavy dependence on cloud-based technologies with very little onsite technology; however, regular site visits are expected to maintain client relations.

  • Work with our Director of IT, IT Service Desk Manager, IT Implementation team, IT Infrastructure team, and IT Relationship Management team on supporting our clients
  • Install, configure, and support local desktop applications in a Windows based environment
  • Recommend, design, and implement configured solutions that will help to propel our client’s reputation as a high-quality IT services provider in the financial services space
  • Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process
  • The position also involves supporting internal employees and systems. 
  • This is an excellent opportunity for someone ready to gain invaluable experience on some of the most important cloud technologies in this space including AWS, Microsoft Azure, Office 365, Teams, Cisco Meraki, and Ubiquiti UniFi
  • As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed

Required Skills:
  • Bachelor’s degree in a technology or business discipline or equivalent experience
  • 3+ years of experience working in Managed Services or IT Services Help Desk environments with documented roles of increasing responsibility
  • In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2022, 2019, 2016, 2012 R2 and Windows 7, 8.1, 10 and 11 is required)
  • Knowledge and experience with implementing and supporting Office 365
  • Demonstrated ability to identify and provide potential solutions for internal or client related technology issues
  • Experience with Scripting
    • Batch files
    • PowerShell
  • Proven internal & client communication excellence
    • Ensuring time is entered accurately with in-depth details
    • Properly setting expectations internally and with clients
    • Meeting deadlines and maintaining communications
  • Individuals in this role must have a reasonable commute to the Midtown Manhattan area from their residence (under 1-hour each way preferred)
  • US Citizen or Permanent Resident eligible to work in the US without sponsorship

Proficiencies (including but not limited to):
    •  Microsoft Active Directory
      • Create AD users, groups and group policies with minimal guidance
      • Ability to add workstations to domains and to manage file server shares and permissions
      • Proficient with troubleshooting Users, Groups, GPOs
    • Microsoft Azure Active Directory
      • Azure AD Connect
      • Conditional Access Policy creation, deployment, and management
    • Microsoft 365
      • All standard Office Suite applications
      • Creation and management of user(s) and group(s)
      • Microsoft Endpoint/Intune
      • Microsoft Cloud Solutions Provider (CSP) Console
        • New Commerce Experience (NCE) management
    • Amazon Web Services (AWS)
      • AWS Workspaces
      • Security Groups
      • Lightsail
    • ConnectWise Manage
      • Connectwise UserCentric
    • Cisco Products
      • Cisco Meraki
      • Cisco Umbrella
    • Ubiquiti UniFi Products
      • Unifi Management Console

Desired Skills:
  • Amazon Web Services (AWS) and Microsoft Azure cloud experience (setup, configuration, design, and support of cloud-based workloads)
  • Basic networking skills and infrastructure skills – eg configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup
  • Experience with Scripting – Batch files and PowerShell
  • QuickBooks experience
  • Bloomberg experience
  • Software Deployment experience
  • Cloud VOIP experience
  • In-depth knowledge of supporting Excel and add-ins a plus
  • Self-motivated, self-starter, and challenge-seeker

  **To view all of our open positions, please visit:

This role offers offer competitive compensation and benefits along with an opportunity to take ownership in a small team environment.  (Please note, unfortunately at this time there is no visa sponsorship or relocation assistance offered.)


Meet Your Recruiter

Lana Arnold
President, CEO

Lana Arnold has a diverse background in technical recruiting, business development, project management, and management. She has worked with numerous Fortune 50, 100, 500 companies as well as small start-ups across multiple vertical markets. She has experience managing large enterprise accounts as well as managing a team of recruiters to ensure quality and talent are placed on the job. To add to her industry experience Lana also has extensive experience partnering with numerous VMS systems and applicant tracking devises.
Mrs. Arnold holds a Bachelor's degree from Texas A&M University as well as a Minor in Professional Writing. Along with her professional career, she is always involved in a variety of networking groups and charitable organizations.

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