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Desktop Support Engineer

Garland, TX 75041

Posted: 10/10/2023 Employment Type: Permanent Job Number: 2948 Remote Friendly:

Job Description

Desktop Support Engineer
Location: Garland, Texas
Shift:  7:30 AM-4:30 PM

We have an exciting and immediate new job opening for a Desktop Support Engineer to join our client’s team fulltime at their Garland office.   This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues.  This role will require minimal travel.  This role is on-site 5 days/week from the hours of 7:30-4:30PM CST.

  • Experience supporting Microsoft Windows Operating System.
  • 1-2 years of Desktop/Service Desk Support.
  • Ability to scope and drive technical problems to successful resolution.
  • Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.
  • Technical training and experience to include Microsoft Certified Professional certification or training.
  • Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking).
  • Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
  • Technical knowledge of cabling installation and troubleshooting.
  • Configure and deploy workstations, servers, network hardware, and applications.
  • Deploy and support mobile devices.
  • Support and train the end user on proper use of software and hardware systems.
  • Update incident management system with relevant notes and knowledge base information.
  • Support our end users with the highest of customer service expectations.
  • Occasional travel (1-3 trips per year) to support our remote locations.

**To view all of our job openings, please visit:

Meet Your Recruiter

Lana Arnold
President, CEO

Lana Arnold has a diverse background in technical recruiting, business development, project management, and management. She has worked with numerous Fortune 50, 100, 500 companies as well as small start-ups across multiple vertical markets. She has experience managing large enterprise accounts as well as managing a team of recruiters to ensure quality and talent are placed on the job. To add to her industry experience Lana also has extensive experience partnering with numerous VMS systems and applicant tracking devises.
Mrs. Arnold holds a Bachelor's degree from Texas A&M University as well as a Minor in Professional Writing. Along with her professional career, she is always involved in a variety of networking groups and charitable organizations.

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